An independent initiative for digital-worker disputes

Increasingly capable digital workers can act, communicate, coordinate, negotiate, execute workflows, and interact with humans, organizations, and other digital systems. As that capability grows, disputes can arise that ordinary software-support channels are not designed to resolve — questions about who or what acted, under what authority, and what evidence exists.

The Digital Worker Resolution Center is an independent, provider-neutral initiative developing frameworks for those disputes. It is being established gradually, and this publication describes that establishment-stage status rather than an already-operational service.

Identity is not legal personhood

DWRC works with the concept of digital-worker identity — being able to identify which system acted — as a practical and technical question, separate from unresolved legal and philosophical questions about whether a digital worker holds legal personhood, consciousness, human rights, or employment status. DWRC does not take a position on those open questions.

Human accountability

Recognizing digital workers as participants in a dispute does not remove accountability from the humans and organizations who deploy, instruct, or benefit from them. DWRC's frameworks are built around preserving that accountability, not diluting it.

Provider neutrality

DWRC is intended to operate independently of AI model providers, digital-worker platforms, identity providers, and commercial technology vendors, including any organization that provides infrastructure support during establishment. See Independence for more detail.